Items in stock will be shipped within 5 business days of the order. In the rare event that items are not in stock, please allow approximately 2 weeks for your order to be specially made for you. You will be notified by e-mail if this is the case.
Please choose an Expresspost shipping method for faster shipping and a tracking number. If not specified, the item will be sent by airmail and does not include a tracking number or insurance. Expresspost provides minimal insurance, please inquire if you require additional coverage.
We will gladly honour exchanges for current items on the website or issue a credit of equal purchase value (excluding shipping) within 7 days of the postmark ship date. Simply send us an e-mail and provide your receipt information and reason for the return for credit/exchange. You will be provided with a Return Authourization number, which must be written on the outside of the package being returned. Items without a RA# will be sent back.
Credit is valid for Filou Designs website sales and can be redeemed when ordering via e-mail within 6 months of issue.